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FAQs

  • 1.How can I place my order?

    You can place your order online via our website ,We do however appreciate that some of our customers like to deal by phone or email. You may call us at 86 73189672080 Monday to Friday 8.00AM-8:00PM GMT+8 or email your inquires to contact@greetools.com Our website is fully secure and protected by our Lets Encrypt SSL certificate ,so all your order information is kept safe at all times.

  • 2.Am I able to amend my order once it has confirmed? or add new items or quantity to confirmed order?

    When the order is confirmed ,Your order will be sent to workshop for ready of production within 1 working day.It is therefore unlikely we can amend your order after this stage.But you request to add new items or order quantity to confirmed order.If it is possible we will our best to try.

  • 3.The pictures on website listing was slightly different from what I received, Why is that?

    All our images are either taken from manufacturers stock or we created by ourself, From time to  time manufacturers may alter products very slightly,If the alteration is significant we will upload updated images.Our images are for illustration purposes only and you should read product descriptions for full details of what you will receive.

  • 4.How many days will be taken for order delivery?

    We stock a few popular ranges of power tools accessories ,But on some occasion, The sizes or quantity of our stock is not as your expect.We will keep you informed when receive your order.If we find we are out of stock of items you need,It need to be arranged a new production, Usually, Regular order will take 20-50 day for production according to different order quantity.For big order,We will discuss this with you and meet you demand.
     
    If for unexpected reasons,the order is going to be delayed ,We will notify you as soon as possible and find a new workable solution.

  • 5.What the terms of payment we offer?

    We offer terms of payments: Paypal,T/T,L/C,D/P. Trade Assurance Order.

    (1).For T/T,L/C and D/P, the beneficiary name and bank account is confirmed as below
    BENEFICIARY: GREETOOLS LIMITED
    BANK ACCOUNT No: 1901027129200067790
    THE NAME OF BANK: THE INDUSTRIAL AND COMMERCIAL BANK OF CHINA HUNAN BRANCH.
     
    (2).For Paypal:
    EMAIL CONFIRMATION: TOOLCH@HOTMAIL.COM
    BUSINESS NAME: GREETOOLS LIMITED
     
    (3).Trade Assurance Order
    Please visit page https://tradeassurance.alibaba.com/ to learn more details,Greetools is premium member of Alibaba.

    If you receive payment request to be sent others beneficiary name and account no, please call us at +86 (0) 731 89672080 for confirmation and send email to finance@greetools.com for clarification in same time.
  • 6.What is the guarantee on a Greetools product?

    Greetools will warranty the products against defects in materials and workmanship for one year from date of purchase.If upon inspection it is determined that the products has been abused or misused the warranty will be void,Please contact us.

  • 7.Do you accept OEM or ODM service or not?

    Yes,OEM and ODM service is available. You can reply on our support after choosing Greetools,Our main priority is the customers’s ongoing satisfaction with our products.We go further and manufacture custom-made accessories designed to your specific needs.
    Attitudes like “not possible” do not exist in our business philosophy.

  • 8.I can’t find the product I am looking for?

    While we try to show many of the products we carry online we do have access to many different products on”as need” bases,Please contact one of our sales reps directly at 86 73189672080 or by email at contact@greetools.com and we would be happy to assist.

  • 9.Can I trust in your company ?

    Surely,Greetools Limited is registered by State Administration for Industry & Commerce of the People’s Republic of China. Company register No:91430100MA4L382C2E.We are also a member of CCPIT,D&B,Alibaba.
    Every successful business relationship begins from a try. Should you have any question or concerns about power tools accessories, Why not give us a call or drop us an email to discuss how we can help you. Performance through opportunity.

  • 10.What’s the meaning of tools matching system

     
    We focus on business of power tools accessories. Most of your favorite tools accessories could find in one place-Greetools.Just you tell us the model of a power tool or pneumatic tool,We can provide you right tools accessories for matching.

  • 11.What’s the guarantees we provide for our business ?

     Low Price Guarantee
            It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, more saving, more doing.
     
    Privacy Policy
            We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
     
    Security
            This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

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   No392, DFH Middle Road, High-tech            Zone 410025 Changsha Hunan China
  +86 (0) 731 89672080
  +86 (0) 731 89792080
  contact@greetools.com
 
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